Nespresso usluge

Nespresso call centar

Nespresso Call Centar

Nazovite Nespresso Klub na sljedeći broj:
0800 98 90 98* (besplatni poziv) ili +385 1 5499 468*

*svakog radnog dana od 9 do 17 sati

Tehnička diagnostika

Zatražite izravnu tehničku dijagnostiku i rješenje koje odgovara Vašim potrebama za sljedeće aparate Essenza Mini, Inissia, Pixie, Citiz, Citiz&Milk, Latissima One i Atelier.

Returns

Return Policy

Nespresso accepts returns for machines and accessories, within 14 days, provided they are in new or unused condition, in their original packaging in perfect condition, and with the original invoice.

All returns must be shipped to the Nespresso Canada Returns center at the customer’s expense .Please include the proof of purchase, with the returned item circled, and send it to:

Nespresso Canada Returns
151A Avenue Réverchon
Pointe-Claire, QC H9P 1K1

Please note:

Items returned after the 14-day policy will not be credited

That in-person returns and machine repair requests are not accepted at the aforementioned address

Your member account will be credited within 30 days of the reception of the item

We strongly recommend using a traceable method of shipping to track and ensure its delivery

Any machine purchased from a retailer or other website must be returned to its original seller. Please be informed that we do not accept returns for machines purchased through a retailer.
You may also return accessories or machines directly to a Nespresso Boutique.

Online naručivanje

Odkrijte mnoštvo online pogodnosti

Izaberite iz asortimana od 37 kava i aparata za kavu.
Uz to nudimo i široki spektar dodataka za kavu kako bi Vaše iskustvo bilo nezaboravno.
Pokrivamo troškove standardne dostave kada naručite 150 ili više kapsula ili aparat za kavu ili Aeroccino.
Kontaktirajte naše specijaliste za kavu i zatražite povratni poziv na kontakt stranici.
Budite u toku sa svim našim novostima prijavom na naš Newsletter.

Naručivanje putem telefona

Naročivanje putem telefona

Naši specijalisti za kavu su tu da Vas savjetuju oko izbora kave i aparata za kavu te da Vam pruže uslugu dostave koja odgovara Vašim potrebama.
Naručite putem telefona 0800 98 90 98 (besplatan poziv) ili + 385 1 5499 468*, ili posjetite najbliži Nespresso butik. Usluga je dostupna svakim radnim danom od 9 do 17 sati.

Enjoy the convenience of the Mobile App

With the Nespresso app :

• Easily order your coffee
• Find your nearest boutique
• Stay up to date on the latest Nespresso news

Naručivanje u butiku

Zakoračite u aromatični, šareni svijet Nespressa u Vama najbližem butiku.
Ovim putem Vas pozivamo da otkrijete i probate cijeli asortiman Nespresso kava s našim specijalistima za kavu koji će Vam pomoći da napravite najbolji izbor kava, baš po Vašem ukusu.

Order By Phone

Nespresso is just a phone call away

Our Coffee Specialists are available to help place your order, by calling 1-855-325-5781.

Monday to Friday: 8 AM - 10 PM (EDT) / Saturday & Sunday: 8 AM - 8 PM (EDT).

*2 to 3 business days delivery on every order placed on weekdays before 4:00 PM (Eastern Time). Free delivery is automatically applied on orders of $75 and more before taxes.

New! Order By livechat

Why not place your order via chat?

Receive tailored coffee recomendations and place your order via livechat with one of our Coffee Specialists from:

Monday to Friday: 8 AM - 10 PM (EDT) / Saturday & Sunday: 8 AM - 8 PM (EDT).

Recurring order

Never run out of your Nespresso coffees

Capsule ordering has never been faster. Or easier.

With Nespresso Easy Ordering you can set up automatic and recurring orders that will be delivered to you. Whenever you want.

Reordering Alert

Your assistant to re-order

You can program a reordering email alert in your online account to remind you when it is time to order your coffee based on your usual order frequency.

Reciklaža kapsula

Posvećeni smo odgovornoj proizvodnji kave visoke kvalitete. Zajedno možemo umanjiti naš utjecaj na okoliš i zato smo proces reciklaže učinili još jednostavnijim.

Recikliranjem kapsula u svojoj svakodnevnici, nećete samo uživati u dobrom okusu Nespresso kave nego ćete se i osjećati dobro jer radite važnu stvar. Kako?

Reciklaža u butiku

Prikupite i spakirajte iskorištene kapsule u Nespresso vrećicu za reciklažu.

Napunjenu vrećicu možete donijeti u Nespresso butik. Pronađite svoj najbliži Nespresso butik ovdje. Preuzmite novu vrećicu kako biste ih iskoristili za sljedeću reciklažu.

Standardna dostava

Primite Vašu narudžbu uz Standardnu dostavu* u roku od 2-3 radna dana** prilikom kupnje minimalno 50 kapsula iz Original linije i Vertuo linije ili 42 kapsule iz Carafe Vertuo linije, Nespresso aparata za kavu ili dodataka.
- Kreirajte narudžbu putem Nespresso web stranice ili telefonom na 0800 98 90 98 (besplatan poziv) ili +385 1 5499 468.
- Zbog pakiranja, minimalna količina za naručivanje kave iz Original linije i Vertuo linije je 50 kapsula, ili 42 kapsule iz Carafe Vertuo linije.
- Dostava je besplatna prilikom naručivanja 150 ili više kapsula ili aparata za kavu ili Aeroccino miksera.

*Cijena dostave: 4,00 EUR.
** Osim za Dubrovnik i otoke gdje vrijeme isporuke može biti i dulje.

Same day delivery

Enjoy same-day delivery in the Montréal and Toronto area.

Your coffee, received the same day
Place your order online or by phone at the following phone number: 1 (855) 325-5781 between 12 AM EST and 12:30 PM EST to receive it the same day, between 3 PM EST and 9 PM EST, Monday to Saturday.

Select the Same Day Delivery option before validation your order*.

*This option will only be visible for coffee capsules, some accessories and machines order and if your delivery address is located in our Montreal or Toronto area delivery zone.